Cherry’s Crafts Return Policy

At Cherry’s Crafts, we value your satisfaction and strive to provide high-quality handmade products. Please review our return policy carefully to ensure a smooth process should you need to return or exchange an item.

1. Returns and Refunds
Due to the custom and handmade nature of our products, we only accept returns or issue refunds for defective or damaged items.

If your item arrives damaged or you identify a defect, please contact us within 30 days of receiving your order to initiate the return process.

2. Eligibility for Returns
Returns are only accepted under the following conditions:

• The item is damaged or defective upon arrival.
• The issue is reported within 30 days of delivery.

Non-Returnable Items:

• Personalized or custom-made products, unless they are defective or damaged.
• Sale items or gift cards.

3. Reporting an Issue
To report a damaged or defective item:

• Email us at info@cherryscrafts.co.uk.
• Provide your order number, a brief description of the issue, and clear photos of the item and the defect.

We will review your request and respond with next steps.

4. Refunds
If your return is approved:

• A replacement will be sent, or a refund will be issued to your original payment method.
• Refunds are processed within 7 business days of approval.

5. Exchanges
Exchanges are only offered for defective or damaged items. If you would like to exchange an item, please contact us at info@cherryscrafts.co.uk.

6. Shipping Returns
You may be responsible for covering the return shipping costs, except in cases where the item is defective or damaged. We recommend using a trackable shipping method to ensure the safe return of your product.

Contact Us
For questions or assistance, please reach out to us at info@cherryscrafts.co.uk.

Note: This policy may be updated from time to time. Please refer to our website for the latest version.